About
“Our operations team struggles to manage subscribers, eSIM inventory, plan configurations, and activation performance across disconnected tools and manual processes. We need a unified platform that centralizes telecom operations, simplifies provisioning, and provides real time visibility into system health and revenue performance.”
Kevin Wendy
Operations Lead, TravelGO
Overview
On the operations side, teams can monitor activations in real time, manage eSIM inventory, configure subscription plans, and track revenue performance through a centralized dashboard. On the support side, agents can resolve activation issues with full subscriber context and provisioning history.
The goal of this concept is to demonstrate how a telecom management system can evolve from a task driven interface into a structured operational control platform that is scalable, transparent, and data informed.
B2B SaaS
Fleet Tracking & Scheduling Software
Work Flow Plan
User Interview & Insights
Interviewed
Operations managers, support agents, and telecom administrators across MVNO environments.
Problem & Solutions
PROBLEM & SOLUTION
OPERATOR DASHBAORD SYSTEM
Support, Ticket List & Chat View
This structure centralizes all customer issues in one workflow, allowing teams to track status, assign ownership, and resolve activation problems faster with full context in a single screen.
Plans & Products Overview
The card based layout gives instant visibility into plan status, pricing, and features, enabling quick comparison, editing, and operational control at scale.
Analytics Dashboard
High level KPI cards combined with geographic and performance insights provide decision makers with real time visibility into subscriber growth, revenue, and activation health.
