PROJECT OVERVIEW
Rivo is an autonomous drone delivery system with mobile ordering, and full POS integration. It’s built to help courses boost revenue, cut delays, and deliver a luxury experience at scale.
PROJECT TYPE
Product Strategy, UX Architecture, Interaction Design, Pitch Narrative
TIMING
7 dAYS
ROLE
UX UI Designer, Researcher
TOOLS
Figma, Fig Jam
The Context
Nick, the founder of Rivo, approached me with an ambitious idea.
He had already launched Karty, a beverage cart service operating across golf courses in Florida and New York. Through that experience, he saw operational gaps firsthand:
Slow delivery to golfers. Missed orders during peak play. Limited staff coverage across 18 holes. No real time operational visibility. Rivo was not a pivot. It was the evolution. An autonomous drone delivery system built specifically for golf courses. But the product needed structure. That’s where I came in.
The Real Problem
This was not a drone problem. It was an operational clarity problem. Golf courses operate by holes, not addresses. Staff think in terms of live play, not delivery routes. Weather directly impacts service speed. Peak demand shifts across the course constantly. If the UX did not reflect golf logic, the product would fail.
My Approach
I reframed Rivo from “drone software” into a Golf Course Command Center. Instead of designing a generic drone dashboard, I designed around three realities:
SOLUTION
I led the entire product design process. I defined the service structure, designed the discovery experience, mapped booking flows, created both customer and provider dashboards, and built a scalable design system to support growth across multiple service categories.
Desktop Dashboard Walkthrough
1. Sidebar Built Around Golf Operations
I structured navigation to mirror real course workflows:
Course Overview
Hole Deliveries
Drone Fleet
Orders
Weather and Wind
Landing Stations
Course Analytics
This removes cognitive friction. Operators think in holes, not abstract logistics.
2. KPI Layer Designed for Operators and Investors
At the top, I designed metrics that communicate operational health instantly:
Active Course Drones
Hole Deliveries Today
Average Hole Delivery Time
Course Conditions
These are not vanity metrics. They tie directly to revenue, speed, and safety.
3. Average Delivery Time Per Hole
Instead of generic performance graphs, I mapped performance to hole numbers.
X axis: Hole numbers Y axis: Delivery time in minutes Expected vs Actual overlay
This allows operators to:
Identify bottlenecks
Reposition drones
Understand wind impact
Improve response time
4. Real Time Course Map
The map is the heart of the system. I redesigned it to:
Show only the United States Highlight Florida and Arizona operations Display each hole as a delivery node Show live drone routes from landing stations Include status indicators Overlay wind conditions
The map is not decorative. It is operational. Operators can expand it during peak hours for full situational awareness.
Mobile Workflow Design
The second part of the product was critical. Nick wanted to show what it looks like for the actual golf course staff preparing the drone. So I designed a two step operational flow.
Step 1: Load Order
This is where the staff member physically loads the drone
Course Overview
Hole Deliveries
Drone Fleet
Orders
Weather and Wind
Landing Stations
Course Analytics
This removes cognitive friction. Operators think in holes, not abstract logistics.
Step 2: Send Drone
Once an order is marked as Loaded, it becomes deployable. The Loaded status means:
The drone has been physically prepared
The package or scan task is confirmed
Any authorized staff member can now send it
This screen removes all editing. It simply confirms: Drone ID Battery Status Status: Loaded
Tap to Deploy
For food delivery, this sends the order to the golfer at the selected hole.
For Turf Intelligence, this starts the automated scan for moisture levels and grass disease detection.
After deployment, the order moves to Sent, and once completed, it appears in the Completed tab for tracking and review.
Impact of the Design
What started as a concept became:
A structured golf specific operations platform
A scalable multi use drone system
A product grounded in real world workflows
I did not just design screens. I defined how Rivo works.